Determinants of Satisfaction of Inpatients in Hospitals
Keywords:Kepuasan pasien, rawat inap, rumah sakit
Background: Patient satisfaction can have an impact on the development of the health system, increasing the fulfillment of service needs, continuity of service, and will ultimately provide better health outcomes. Patient satisfaction investigation is a method of assessing the quality of care from the patient's perspective. This study aims to determine the determinants of patient satisfaction in hospital.
Subjects and Methods: This research is a literature review research. The research subjects were hospitalized patients. The databases used are: Google scholar, PubMed, and ScienceDirect. The keywords used included: age OR gender OR education OR profession OR residence OR insurance OR “type hospital” OR “quality of care” OR “length of stay” OR “facilities hospital” OR “hospital environment” AND “patient satisfaction” OR “inpatient satisfaction” AND “observational design”. The research used is from 2016 to 2021. Data analysis uses PRISMA flow diagrams.
Results: The number of articles is 10 journals, the journals reached are national and international journals. The international journals covered are China (2 journals), Kazakhstan, Ethiopia (2 journals), and America, while the locations of journals conducted in Indonesia include Surakarta (2 journals), Papua, and Yogyakarta. There are 22 variables examined with 14 variables related positively and significantly. These variables are age, gender, education, occupation, quality of health services, doctor's work period, insurance ownership, urban location, length of stay, hospital accreditation status, perception of facilities, number of annual operations, nurse/bed ratio.
Conclusion: determinants of inpatient satisfaction in hospitals, namely age, gender, education, occupation, quality of health services, doctor's work period, insurance ownership, urban location, length of stay, hospital accreditation status, perception of facilities, number of annual operations, nurse ratio /bed.