Analysis of Response Time and Quality of Health Officers' Services Towards Outpatient Patient Satisfaction in Public Health Center Talango Sumenep District

Authors

  • Sari Yuli Yarti Talango Health Center Sumenep
  • Ratna Wardani

DOI:

https://doi.org/10.30994/jqph.v5i2.348

Keywords:

Satisfaction, Service quality & response time

Abstract

Patient evaluation of health services is based on patient experience. The patient experience aspect can be interpreted as a treatment or action from a health worker who is currently or has been undergoing, felt and borne by someone who uses health services. The purpose of this study is to analyze influence response time and service quality of health workers on outpatient satisfaction at the Talango Health Center, Sumenep Regency. The design of this research is an observational quantitative research with a cross sectional approach with the focus of the research being directed at analyzing influence response time and service quality of health workers on outpatient satisfaction at the Talango Health Center, Sumenep Regency. The total population is 191 respondents and a sample of 117 respondents is taken by using Simple Random Sampling technique. In the study, it was found that most of the respondents had a fast response time category as many as 98 respondents (83.76%). Most of the respondents have good service quality category as many as 67 respondents (57%). Most of the respondents had a satisfied category of 86 respondents (73.50%).Based on the results of Multiple Linear Regression analysis shows that with a p-value of 0.000 <0.05 then H1 is accepted so it can be concluded that simultaneously there is influence response time and the quality of service of health workers on the satisfaction of outpatients at the Talango Health Center, Sumenep Regency with an effect of 84.7%. It is hoped that respondents can participate in improving the services that will be provided to patients by providing constructive input and criticism so that health facilities can develop even better in the future.

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Published

2022-05-31

How to Cite

Sari Yuli Yarti, & Ratna Wardani. (2022). Analysis of Response Time and Quality of Health Officers’ Services Towards Outpatient Patient Satisfaction in Public Health Center Talango Sumenep District. Journal for Quality in Public Health, 5(2), 117–125. https://doi.org/10.30994/jqph.v5i2.348