The Influence Of Online And Offline Registration Education On The Level Of Patient Satisfaction At Colomadu 1 Health Center
DOI:
https://doi.org/10.30994/jqph.v7i2.477Keywords:
Agency, Customer Satisfaction, Direct Registration System, Online registration systemAbstract
A very simple and fast registration service is one of the efforts to improve the quality of service to patients which will affect patient satisfaction. The development of technology and information influences various aspects, one of which is the health sector, known as e-health. One application of e-health. This is online registration which is carried out together with direct registration, but to inform the public there must be education regarding online and offline registration so that the public understands the process. The goal of service is patient satisfaction, where according to minimum service standards, the customer satisfaction level is more than 90%. It is hoped that an effective, efficient registration system and minimal waiting time will increase patient satisfaction. Quantitative research type with a cross sectional approach. The research sample of patients who registered online and manually was divided into two groups, namely the online registration group and the direct registration group using accidental sampling techniques. The data analysis technique uses the chi square statistical test. From the results of the bivariate analysis it is known that the data analyzed using the independent t-test shows that the average knowledge score in the offline group (Mean= 14.95; SD= 2.87) is greater than the average knowledge score in the group with online registration ( Mean= 11.74; SD= 2.74), and this result is statistically significant (p<0.001). Online registration group and direct registration at Colomadu 1 Community Health Center.
References
Anton Z, (2019). Penggunaan Google Form Sebagai Alat Penilaian Kepuasan Pelayanan Mahasiswa. JISAMAR. Vol. 3.(1) hal 16-22. http://journal.stmikjayakarta.ac.id/index.php/jisamar/article/view/72
Eni H, Imram R, Saktya Y, Et., all., (2020), Perbedaan Tingkat Kepuasan Pelanggan Terhadap Sistem Pendaftaran Online dan Sistem Pendaftaran Langsung di Instansi Rawat Jalan Rsup DR. Sarjito Yogyakarta. DOI:http://elibrary.almaata.ac.id
Ellys, M., (2021). Faktor-Faktor Yang Berhubungan Dengan Kepuasan Paien Di Instalasi Gawat Darurat RSBP Batam. Vol. 1(1), 57-63. DOI: https://journal.medinerz.org/index.php/IVJ/article/view/62.
Jaka P, Sylvia A,Faik A,et all. (2022). Pengaruh Durasi Waktu Pendaftaran terhadap Kepuasan Pasien antara Pendaftaran Online dan Offline. Jurkes. Vol 10 No. 2 Agustus 2022. Hal: 93-101.DOI: https://doi.org/10.25047/j-kes.v10i2.
Hendra R,Annisa K, Agung K, (2022). Implementasi Pendaftaran Online Pasien Rawat Jalan Berbasis web di Puskesmas. Junal Pengabdian Masyarakat. Vol 1(1), 42-51. file:///C:/Users/user/Downloads/572-1405-4-PB.pdf
Jeremia J, Didik Setyawan, Nang A, et., all. ( 2020). Analisis Tingkat Kepuasan Layanan Pendaftaran Online Rumah Sakit di Surakarata. Vol. 1(2020). Hal: 69-80. DOI:https://doi.org/10.31001/cihams.v1i.12
Muhamad G, Fara N, Nuriyati, Ajeng M., (2020). Hubungan Pendaftaran Online dan Offline dengan Kepuasan Paien. Vol. 1(1). https://www.jurnal.umla.ac.id/index.php/JOHC/article/view/248
Marian T, Angela H,. (2022). Analysis of The Quality of Online Registration Service BPJS Health to The Community in Perawangan Barat Village. Journal Of Stikes Awal Bros Pecan Baru. Vol. 3(1). Hal 25-31. DOI: https://doi.org/10.54973/jsabp.v3i1.165.
Mastia W, Tuti S, (2022). Impementasi sop keperawatan berbasis elektronik di rumah sakit. Jurnal of Innovation Research and Knowledge. 1(8); 2798-3471. https://www.banjangjournal.com
Noer H, Adjat S, (2016). Analisa Tingkat Kepuasan Masyarakat Terhadap Pelayanan Pendaftaran Online BPJS Kesehatan. Hal 1-10. https://jurnal.umj.ac.id/index.php/semnastek/article/view/846/779
Nuryati M, Ari K, Muhamad G, Fara N, Suratmi M, (2020). Pengaruh Pelayanan Pendaftaran Online Terhadap Kepuasan Pasien Rawat Jalan di Rumah Sakit X. Vol 1(1). https://jurnal.umla.ac.id/index.php/JOHC/article/view/188/95
Wihamara E, Eti Rimawati, Haikal F, Muhammad I., (2022). Analisis Tingkat Kepuasan Penggunaan Aolikasi Dr. Oen Sobatku Menggunakan Metode End User Coputing Satisfaction (EUCS) di Rumah Sakit Dr. Oen Solo Baru. Vol. 21. No. 2. DOI: http://publikasi.dinus.ac.id/index.php/visikes/article/view/6289.
Yuni T, Sumami, Raden J., (2021). Implamentasi Pendaftaran Online Pasien Rawat Jalan Terhadap Kepuasan Pasien di Rumah Sakit Nur Hidayah Bantul. IJHAA. Vol 4(2). Hal 43-51. Doi: http://dx.org/10.21927/ijhaa.2021.4(2).43-51.
Yusu, Mohamad., (2021). Pengaruh Kualitas Pelayanan Pendaftaran Online Terhadap Kepuasan Rawat Jalan di RSUD Ciawi Kbupaten Bogor. FISIP. http://repository.unida.ac.id/id/eprint/843
